This location is a great place to grab freshly baked cookies, but it has some room for improvement. The staff is friendly and welcoming, with a few standout employees like Gabriella and Shannon who go above and beyond to provide excellent customer service. The cookies themselves are delicious, with a wide variety of flavors to choose from. However, there have been some issues with inconsistent quality, with some customers reporting receiving cookies that were not freshly baked.The pricing is relatively reasonable, with a $5 flat fee for delivery and a wide range of options for pre-ordering and pickup. However, some customers have reported being frustrated with the ordering process, particularly with the website and mobile app.One of the unique aspects of this location is its commitment to innovation, with a focus on using sustainable and eco-friendly practices in its operations. The use of NFC mobile payments and debit/credit cards is also a plus for customers who value convenience.One area for improvement is the consistency of the cookies. While they are delicious, some customers have reported receiving cookies that are not freshly baked. Additionally, the staff could benefit from more training on handling customer complaints and issues.Overall, this location is a great place to grab a quick treat or order cookies for a special occasion. With a little more attention to consistency and customer service, it could be a truly exceptional experience.