This business has a strong reputation with a high overall score of 4.4. The quality of their services is also well-regarded, with a score of 4.3. However, there is a notable variation in pricing, with some customers feeling that they were charged more than expected. This may be an area for the business to improve upon.The business has a unique aspect of being LGBTQ+ owned and friendly, which may attract customers who appreciate this aspect. They also offer a range of services, including car security systems, home security systems, and tools stores.One notable issue arises from a customer who felt that the business was not transparent about their pricing and attempted to charge them more than quoted. This has resulted in a 1-star review and a mention of the business trying to "rip off" the customer. This issue has not been resolved, and the business has not taken adequate steps to address the customer's concerns.Despite this issue, the majority of customers have had a positive experience with the business, praising their professionalism, efficiency, and quality of service. Some customers have even mentioned that the business went above and beyond to help them, such as one customer who was locked out of their car on a Sunday and received quick and efficient service from a technician.Overall, this business has a strong reputation, but may need to work on their pricing transparency and customer communication to avoid similar issues in the future.