Universal City
University Health Main Campus
17.51
17.51
Overview
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Features
Wheelchair accessible parking lot
Wheelchair accessible entrance
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Overall
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This location has shown excellence in overall patient care and service. However, the quality of care could be improved with more attention to detail and patient needs. The staff is polite and friendly, which is a great asset. The facilities are wheelchair accessible, which is a plus for patients with mobility issues. The hospital has a mini cafeteria, which provides a convenient option for patients and visitors.The hospital has a 4.3-star rating on average, which suggests that the majority of patients have had positive experiences. However, there are some negative reviews that highlight issues with communication, staff competence, and patient care. One of the main issues is the lack of communication between the hospital staff and patients' families. A patient's son was transferred from another hospital, but the staff failed to receive his medical records, which caused delays and complications. Another patient was told that they couldn't have a blood draw because it was not part of their policy, despite having a prescription from their PCP.The hospital's policy on who can provide medical care is also a concern. A patient was told that a nurse practitioner was a "doctor" despite being a different type of medical provider. This is not only deceptive but also potentially illegal.
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