Universal City
University Health Southwest
19.69
19.69
Overview
Our University Health pediatric services offer comprehensive care for all of your child's health needs.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
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Overall
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This location of University Health has both positive and negative reviews. Most reviewers praise the quality of care they received from the doctors and nurses, with many mentioning specific staff members who provided excellent service. Some reviewers also appreciate the convenience of having a pharmacy and lab services on site. However, several reviewers express frustration with long wait times, unprofessional behavior from some staff members, and a sense of disorganization. In some cases, patients were not seen in a timely manner, and there were reports of rude or unhelpful staff. Some reviewers also mention issues with communication and a lack of follow-up on their care. Despite these issues, many reviewers mention that they have been coming to this location for years and have generally had positive experiences. Overall, this location seems to be hit-or-miss, with some reviewers having excellent experiences and others having frustrating ones. The biggest issue seems to be with wait times and staff behavior, which may be worth addressing to improve the overall patient experience.Some notable issues that stood out from the reviews include:* Long wait times, with some reviewers waiting over an hour or more for appointments* Unprofessional behavior from some staff members, including rudeness and a lack of empathy* Disorganization and a sense of chaos in the clinic, with some reviewers reporting confusion and frustration with the scheduling process* Issues with communication, including not receiving follow-up on care and being left in the dark about appointment status* Some reviewers mentioned that they had to repeat their story or information multiple times, which can be frustrating and time-consuming.Overall, it seems that this location of University Health has the potential to provide excellent care, but it falls short in terms of wait times and staff behavior. With some attention to these issues, this location could provide a better experience for patients.
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Categories
Medical Service
Hospitals
Medical clinic
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