The location, a mental health service provided by the University of Texas at San Antonio - Counseling Services, has received mixed reviews from clients. The long wait to get started with services is a major drawback, as one client experienced when they were placed on a wait-list to schedule an appointment. On the other hand, the services have been helpful for students, with one client praising the counselors and psychiatrists they interacted with. A graduate of the university credited the counseling services with saving their life, expressing gratitude for the help they received. The location has limited resources, which can make it difficult to meet the needs of all clients. However, the staff appears to be dedicated to helping students, with one client praising their commitment to the clients' well-being. The location is wheelchair accessible, making it easier for people with mobility issues to access the services. However, the lack of clear response to a client's issue with the Timelycare system raises concerns about the responsiveness of the staff.