Universal City
VCA Health Associates Animal Hospital
7.77
7.77
Overview
VCA San Carlos Animal Hospital provides primary veterinary care for your pets. VCA is where your pet's health is our top priority and excellent service is our goal.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
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Overall
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The business has received mostly positive reviews from clients. Clients appreciate the staff's friendliness, knowledge, and professionalism. Many reviewers have praised the veterinarians and vet techs for their compassion and care towards their pets. The wait times, however, have been a concern for some clients, with a few reporting long wait times. The business has received praise for its cleanliness and welcoming atmosphere. One client expressed disappointment with the CareClub program, citing confusion and frustration with the contract and pricing. The business has a strong online presence and has been consistently ranked high in online reviews. However, there have been some issues with customer service, including one client reporting being treated rudely by receptionists. The business has also been criticized for its pricing, with one client stating that the prices are too high.One area for improvement is addressing customer service concerns, such as providing clear explanations of the CareClub program and being more responsive to client needs. Additionally, the business could consider implementing measures to reduce wait times and improve the overall client experience. Despite these concerns, the business has a strong reputation and has received praise from many satisfied clients.
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Categories
Pets Service
Pet groomer
Veterinarian
Pet boarding service
Animal Hotels
Pet Grooming
Veterinary Clinics
Animal hospital
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