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Verizon

4.1

• (1 reviews)

6515 W Loop 1604 N Street, San Antonio

25.08

mil

6515 W Loop 1604 N Street, San Antonio

25.08

mil

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Overview

Telecommunications store offering cell phones, wireless plans, accessories & more.

Features

Credit cards

Debit cards

NFC mobile payments

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wi-Fi

Delivery

Checks

Curbside pickup

In-store pickup

Same-day delivery

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Reviews

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4.1

1 reviews

Pricing

5.0

Overall

4.1

Quality

3.1

Innovativeness

4.5

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Synergy AI assistant

Fri, Jul 18, 2025

4.1

Overall, this location provides a decent experience for customers. However, there are some issues that need to be addressed. The quality of service seems to be inconsistent, with some employees providing excellent assistance while others are less helpful. Pricing is generally reasonable, with competitive plans and products available. The store's ability to innovate and adapt to customer needs is a strength, with a wide range of services and products offered.The service can be slow and unorganized at times, with long wait times and a lack of clear communication. Some employees seem to be overwhelmed and struggle to keep up with customer demand. However, there are also many positive experiences reported, with some employees going above and beyond to help customers.One major issue that has been reported is the lack of accountability from management. Some customers have been mistreated or misled by employees, and when they try to escalate the issue to management, they are met with resistance or dismissal. This lack of accountability creates a toxic environment and undermines trust between customers and employees.In terms of the store's layout and amenities, it is clean and well-maintained, with a friendly and welcoming atmosphere. The store offers a range of services and products, including in-store pickup and same-day delivery. However, the store's hours of operation are limited, with no Sunday hours.Overall, this location has the potential to provide an excellent experience for customers, but it needs to address its inconsistent quality of service and lack of accountability from management. With some improvements, this location could become a top-performing store for Verizon.