Universal City
Wingstop
6.22
6.22
Overview
Casual counter-serve chain serving a variety of chicken wings & sides.
Features
Credit cards
Debit cards
NFC mobile payments
Outdoor seating
Takeout
Dine-in
Dinner
Solo dining
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating
Alcohol
Beer
Small plates
Dinner
Seating
Restroom
Trendy
Groups
Tourists
High chairs
Free parking lot
Parking
Delivery
Lunch
Comfort food
Late-night food
Lunch
Free street parking
Great beer selection
Catering
Fast service
Sports
Quick bite
Casual
College students
Good for kids
No-contact delivery
Photos & videos
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Overall
Quality
Pricing
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This location has a lot to offer when it comes to variety and affordability. The food is generally okay, with some exceptions where it's quite good. However, there have been instances where the order is incorrect, and the customer service can be lacking. Some employees seem to be unfriendly and unprofessional, which can be off-putting. The management team appears to be overwhelmed and struggling to maintain a high level of service.Despite these issues, the location remains popular, with many customers praising the friendly staff and good food. The variety of options, including wings, fries, and other sides, is a major draw. However, it's clear that the location is not living up to its full potential, and some serious improvements need to be made to address the customer service and quality control issues.One major issue that stands out is the problem of incorrect orders and poor customer service. This has been reported by multiple customers, and it's clear that the location needs to work on improving its order accuracy and customer service skills. Some employees seem to be lazy and uninterested in providing good service, which is not acceptable.Another issue is the lack of consistency in the quality of the food. Some customers have reported receiving food that is not hot, not fresh, or just plain bad. This is unacceptable, especially considering the prices that customers are paying.Despite these issues, the location has some positives. The staff is generally friendly, and the variety of options is a major draw. However, the location needs to work on improving its customer service and quality control to live up to its full potential.Overall, this location has a lot of potential, but it needs to make some serious improvements to address the customer service and quality control issues. With some effort and attention to detail, this location could be a top performer.
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Hours
Closed
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Monday
Categories
Restaurants & Catering
Restaurants
Chicken wings restaurant
Contact business
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