The reviews provided highlight a mixed experience at World Car Nissan. The dealership has a 4.2-star rating, with some customers praising the friendly and helpful staff, while others express frustration with the sales process, communication, and service quality.The quality of service seems to be a concern, with some customers experiencing issues with their vehicles, such as a broken dipstick and missing oil changes. However, the dealership has also received praise for its service department, with some customers expressing satisfaction with their experience.Pricing appears to be a strength, with many customers commenting on the competitive pricing and reasonable trade-in values. However, some customers have expressed concerns about the financing process and the need for additional documentation.In terms of innovativeness, the dealership has made efforts to improve its processes and customer experience, such as offering online appointment scheduling and a customer service chat tool. However, some customers have expressed frustration with the website's user experience and the lack of transparency in the sales process.Overall, World Car Nissan seems to be working to improve its customer experience, but there are still areas for improvement, particularly in terms of quality of service and communication.