The business has a relatively high overall score, which suggests that customers generally have a positive experience. The quality score is lower, indicating that some customers were not entirely satisfied with the products or services offered. The pricing score is high, which suggests that customers find the prices to be reasonable. There is not enough information to determine the innovativeness score.The business has a wide selection of shoes for adults and kids, including cleats, sneakers, and dress shoes. The store is open from 9am to 9pm, seven days a week, which provides flexibility for customers. The store accepts various payment methods, including NFC mobile payments, debit cards, and credit cards. However, some customers have reported issues with the customer service, including being followed by employees, being given incorrect information, and being given poor service. One customer reported being blocked by an employee while trying to communicate about their purchase. On the other hand, some customers have reported having a positive experience with the customer service, including being helped by friendly and attentive staff. The store has a wide selection of shoes, including many brands, and the prices are considered to be reasonable. Overall, the business has some strengths, such as its wide selection of shoes and reasonable prices, but also some weaknesses, such as inconsistent customer service. There is one major issue that needs to be addressed, which is the inconsistent customer service. Some customers have reported being treated poorly by employees, while others have reported having a positive experience. This inconsistency can make it difficult for customers to trust the business and can lead to negative reviews.